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          Account Verification

          What does it mean to be verified?

          To be verified means that we have confirmed, via a small deposit and withdrawal, that you are the rightful bank account owner. This is a required security measure to prevent unauthorized use of your account. After verification, your enrollment is submitted for approval.

          How do I become verified?

          This is a two-step process. Upon enrollment, TxtPay will make a small deposit and withdrawal into your bank account. You will see them listed as “Murphy TxtPay.” After you see these transactions in your account, you have three business days to log in to your TxtPay account, under “Verify My Account” and confirm the amounts.

          If I am verified, can my account/enrollment be declined?

          Yes, your enrollment may still be declined. See Declined/Failed Messages.

          How do I know if I am verified?

          If you are not verified, your account will be in “Pending Status.” Please see the “My Current Status” section on the Manage My Account page.

          Declined/Failed Messages

          I suspect fraud. What do I do?

          If you suspect someone has accessed your checking account for TxtPay without your authorization, contact your bank immediately. Then contact Certegy Customer Support at 1-800-347-8992 to report fraud and block further TxtPay transactions.

          I was using my TxtPay account and received a declined/failed message. What does this mean?

          “Your account has failed check verification, please call Certegy Customer Support at 1-800-347-8992 with your name, driver’s license, address, phone, birthdate, bank and social security number. See website FAQ for more details.”

          If you received a message like this, there was a problem with the transaction and Certegy (our ACH provider) authorization.

          We’re sorry, but we are unable to proceed with your transaction. Our decision was based in whole or in part on information obtained from Certegy Check Services, Inc. (“Certegy”). Certegy provides authentication and risk management services to merchants and businesses nationwide.

          Certegy is unable to tell you the specific reasons for our decision, but they can give you the information contained in Certegy’s file.

          Under the Fair Credit Reporting Act, you have the right to obtain a free copy of your information held in Certegy’s file, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information in Certegy’s file is inaccurate or incomplete, you have the right to dispute it with Certegy.

          Contacting Certegy:

          • 1-800-347-8992 (toll free)
          • www.askcertegy.com
          • Certegy Check Services, Inc., P.O. Box 30046, Tampa, FL 33630-3046

          I have a TxtPay code, but I was declined when I tried to make a purchase. Why?

          A TxtPay code is a request for permission to make a transaction based on the purchase limits established by you and your financial standing with Certegy at the time of the request. It does not guarantee a purchase. It is possible that your Certegy financial records changed between the time of the TxtPay code request and the time of purchase, which could cause Certegy to decline the purchase transaction on your TxtPay account. In the case of category restrictions, it is also possible that you attempted to purchase a restricted product.

          Why am I being declined?

          You may be declined in the event that:

          • You are not a registered TxtPay customer.
          • You were declined by your financial institution because of any banking concerns.
          • You are trying to purchase a product that is restricted on your account.
          • The TxtPay service is temporarily down.

          I was declined. Will my parents find out?

          The alert will be visible on the master account page.

          I received a “TxtPay Server Error” when attempting a TxtPay transaction. What is this?

          This message indicates that there is a connectivity problem with TxtPay. Try your transaction one more time. If this is not successful, alert the store employees of the problem. You will need to use a different form of payment during this outage.

          How do I send a text to 304050?

          On most cell phones, just set the message recipient as 304050 in a new text message. Apple iPhone users should set up TxtPay as a contact with the number 304050 and send all TxtPay texts to this contact.

          Why did I receive a TxtPay code when I texted “304050” without a command?

          A text of “304050” will generate a TxtPay code for the maximum authorized amount.

          Why didn’t I receive my TxtPay text message?

          Check to make sure that you are not blocking premium text messages. Also check that you selected the correct carrier for your cell service. Please be sure that you are not sending unexpected additional characters, graphics or text (tagline phrase, signature line, smiley face, etc).

          Do I have to pay for the text messages I receive from TxtPay?

          Yes, standard text messaging rates apply for inbound and outbound texts as mandated by your carrier.

          Why am I receiving marketing messages?

          Upon enrollment in TxtPay, you indicated that you would allow marketing messages to be sent via email or text.

          How do I stop receiving marketing messages?

          There are several ways you can opt-out from marketing messages:

          • From the website, under My Account > Promotions, you can remove the check mark to submit an unsubscribe request.
          • Unsubscribe at www.diav9.com/offers
          • Text “STOP” to 687749 to remove your number from future marketing messages. This will not impact receipt of TxtPay codes.
          Banking and Financial Information

          Why do I have to provide my bank account number when I sign up for TxtPay?

          Your TxtPay account requires your banking information in order to authorize purchases when you pay via phone. TxtPay works like a debit card purchase. The amount of your actual transaction at Murphy USA stations will be debited from your checking account.

          Is it safe for me to provide my bank account information when I sign up?

          The personal banking account information you provide when you sign up for TxtPay is sent across a secure SSL connection and is encrypted to further protect your information. Murphy USA does not share our customer information with any third parties. Your information will not go outside Murphy or its ACH provider, Certegy.

          I noticed a small deposit and withdrawal from checking account by TxtPay. What is this?

          TxtPay makes a micro-deposit and micro-withdrawal when you set up a TxtPay account to verify that you are the authorized checking account holder. These transactions should appear in your checking account 24 to 48 hours after setting up your TxtPay account. Both will be listed as “TxtPay.”

          Once you see these transactions in your account activity, you have three business days to log in to your TxtPay account and complete the verification process. To complete the verification process, enter the amount of the micro deposit and withdrawal in the “Verify My Account” form in the "Account Settings" section.

          All TxtPay accounts must undergo verification to confirm that you are the authorized account holder and to prevent fraudulent activity on your checking account.

          Why was my checking account not accepted during enrollment?

          Check to make sure this is a valid checking account number and that you can allow auto-draft from this checking account.

          I saw TxtPay on my bank statement. What is this?

          This is a charge from the TxtPay system for a purchase at a Murphy USA pump or store. Your statement should read “Murphy TxtPay” followed by the Customer Care phone number (1-800-843-4298).

          What is Alabama Rebate?

          Alabama TxtPay customers will see “Alabama rebate” in their transaction report/history. This rebate allows customers to take advantage of the low price guarantee of the TxtPay program. TxtPay customers in other states will see their discount applied immediately at the pump as opposed to a rebate.

          I was charged for a transaction I didn't make. What should I do?

          Please contact customer service at customercare@murphyoilcorp.com or 1-800-843-4298. They can review recent transactions on your account and assist with the problem. If you suspect fraud, please contact your bank and Certegy Customer Support at 1-800-347-8992 immediately.

          I received a lower amount than I authorized. Why?

          We cannot authorize an amount higher than your financial institution allows based on customer credit standing. It is also possible that the request exceeded your personal account purchase limit, and the amount was reduced so as not to exceed purchase limit.

          What is a TxtPay code limit?

          Upon your free registration, you can easily set limits for TxtPay account transactions to control the amount that can be purchased per transaction on your Master account as well as on any sub- accounts you create. You can also set limits on the type of products that can be purchased. Because TxtPay works like a debit card, there are also limits placed by your financial institution based on your credit account standing.

          Can my account go into overdraft?

          Yes, just like any check processing, a TxtPay transaction could result in an overdraft on your checking account. TxtPay transactions settle with the banks every night.

          Using TxtPay

          I want to buy fuel and snacks. Do I press “TxtPay” at the pump or do I press “Pay Inside?”

          Press “Pay Inside” and complete the transaction with one TxtPay code. The cost of the merchandise will be deducted from the amount authorized by your TxtPay code, and the rest will be used towards your fuel purchase. If desired, you can also pay via phone with two separate TxtPay codes for your merchandise and fuel purchases.

          Can I still use TxtPay if I don’t have my cell phone?

          Yes. As you long as you know your CVN and TxtPay code, you can use TxtPay at the pump or at the register.

          I don’t want to text. Can I use TxtPay?

          You can generate TxtPay codes from the website and make purchases without texting. You will receive confirmation texts on purchases made and TxtPay codes.

          Isn’t it dangerous to use my cell phone at the pump?

          This is an urban myth that has been debunked. We do encourage our customers to create TxtPay codes prior to arriving at the pump for a quicker, more efficient transaction.

          What if TxtPay is down?

          We apologize for the inconvenience. Please wait a moment and try again.

          I forgot my TxtPay code. What should I do?

          If you have forgotten your code, you can find it on the TxtPay website or you can text “STATUS” to 304050 to see what TxtPay Codes are currently pending.

          My new TxtPay code was declined. Why?

          There are several possible causes:

          • Certegy is down: Please wait momentarily until Certegy is back up. We cannot approve transactions if Certegy or the connection is down.
          • Account purchase limits were exceeded: If you are the primary account owner, you can log into the website to change your account purchase limits and generate a new TxtPay Code. Sub-account purchase limits can only be changed through the primary account owner. It is possible that you exceeded the account purchase limits set by Murphy Oil or your financial institution. In this case, try a TxtPay code in a lesser amount or call Certegy customer care at 800-347-8992.
          • Your transaction was declined by Certegy: You will receive a text message with the steps required to fix the issue. If you no longer have this message, please call Certegy customer care at 800-347-8992 with your name, driver's license number, address, phone number, date of birth, bank and social security number.

          Why doesn’t my TxtPay code work?

          There are several possible reasons:

          • Your TxtPay code is expired: TxtPay codes have a 24-hour lifespan. You can text “TIME (*Authcode*)” to see how much time is left on the code. You can also request a new TxtPay Code by texting “TxtPay” to 304050.
          • Your account has been frozen: You must unlock your account before you can use a TxtPay Code or get a new one.
          • A connection is down: You should receive a message from Certegy or TxtPay explaining that a connection is down.
          • You are not a registered user: Check your customer status online 

          I forgot my username and/or password. What should I do?

          This information can be found on the website or by contacting customer care at customercare@murphyoilcorp.com or 800-843-4298.

          I forgot my CVN. How do I get a new one?

          Visit TxtPay.com or contact Customer Care at customercare@murphyoilcorp.com, or at 1-800-843-4298. Any outstanding TxtPay codes will be deleted once your CVN is changed.

          What is a CVN, and how do I use it?

          A CVN (Customer Verification Number) is your private TxtPay user code, like a PIN for an ATM. You will use your CVN and your TxtPay code to make purchases at Murphy USA stations. You will select your own CVN when you set up your free TxtPay account online. We strongly suggest that you select a meaningful CVN code that you will remember easily. Do not share your CVN with anyone, and do not store it on your cell phone.

          Why do you need my email address?

          Your email address works as your TxtPay user ID. You will use your email address to log in your TxtPay account online. You may have only one email address per account. Please note: If you change your account’s email address, your TxtPay user ID will change to that email address.

          Why can’t I purchase a lottery ticket?

          Please check your TxtPay product restrictions, as lottery tickets might have been restricted. Also, North Carolina, Oklahoma, Arkansas and Tennessee restrict lottery ticket purchases to cash only. TxtPay cannot be used for lottery ticket purchases in those states.

          What is a product restriction?

          A product restriction on a primary account limits what the account holder can purchase with TxtPay. Restrictions are set on the TxtPay website and the Master Account holder can restrict purchases to fuel only or restrict individual items such as tobacco, alcohol, and lottery tickets. You may also restrict fuel purchases by the type of fuel. With this feature you can limit TxtPay accounts and sub-accounts to either diesel or unleaded fuel purchases, ensuring that your employees don't use their corporate TxtPay accounts to fill up personal vehicles.


          Sub-Account Information

          What is the difference between a master account and a sub-account?

          When you fill out the online form to set up your free TxtPay account, you become the master account holder. As the master account holder, you can create sub-accounts that allow family members or staff to use your TxtPay account when making gasoline or product purchases at Murphy USA.

          What can I do with my master account?

          • Set up sub-accounts and CVNs for family or staff
          • Set limits on the amounts and types of purchases sub-accounts can make
          • Receive transaction reports on all sub-accounts via email, text or your online TxtPay account

          How many sub-accounts can I have?

          Each master account may have up to seven sub-accounts.

          How do I delete a sub-account?

          Log in to your master account and press the “Remove Account” button. You can also “freeze” an account to temporarily stop activity on that account.

          What is a product restriction?

          A product restriction on a sub-account limits what the account holder can purchase with TxtPay. Restrictions are set on the TxtPay website, where the master account holder can restrict purchases to fuel only or restrict individual items such as tobacco, alcohol and lottery tickets. You may also restrict fuel purchases by the type of fuel. With this feature you can limit TxtPay accounts and sub-accounts to either diesel or unleaded fuel purchases.

          What is a TxtPay purchase limit?

          Upon your free registration, you can easily set purchase limits for TxtPay account transactions to control the amount that can be purchased on your master account and any sub-accounts you create. You can also set limits on the type of products that can be purchased. Because TxtPay works like a debit card, there are also limits placed by your financial institution based on your credit account standing.

          Sub-Account Information

          What is the difference between a master account and a sub-account?

          When you fill out the online form to set up your free TxtPay account, you become the master account holder. As the master account holder, you can create sub-accounts that allow family members or staff to use your TxtPay account when making gasoline or product purchases at Murphy USA.

          What can I do with my master account?

          • Set up sub-accounts and CVNs for family or staff
          • Set limits on the amounts and types of purchases sub-accounts can make
          • Receive transaction reports on all sub-accounts via email, text or your online TxtPay account

          How many sub-accounts can I have?

          Each master account may have up to seven sub-accounts.

          How do I delete a sub-account?

          Log in to your master account and press the “Remove Account” button. You can also “freeze” an account to temporarily stop activity on that account.

          What is a product restriction?

          A product restriction on a sub-account limits what the account holder can purchase with TxtPay. Restrictions are set on the TxtPay website, where the master account holder can restrict purchases to fuel only or restrict individual items such as tobacco, alcohol and lottery tickets. You may also restrict fuel purchases by the type of fuel. With this feature you can limit TxtPay accounts and sub-accounts to either diesel or unleaded fuel purchases.

          What is a TxtPay purchase limit?

          Upon your free registration, you can easily set purchase limits for TxtPay account transactions to control the amount that can be purchased on your master account and any sub-accounts you create. You can also set limits on the type of products that can be purchased. Because TxtPay works like a debit card, there are also limits placed by your financial institution based on your credit account standing.

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